Terms and Conditions

Arrival and Departure times

We welcome guests from 3p.m.  Early arrivals are accepted if the cottage is ready and if it is a lovely day as the garden is beautiful to sit in whilst you wait.  We do need over four and a half hours to thoroughly clean the cottage on changeover. We would appreciate notification of your estimated arrival time and ask you to telephone us 30 minutes before arrival.

This is to ensure somebody is available to show you into the property. The hot tub should be available by 7pm. depending on the outside temperature.

Departure times.

We ask our guests to vacate by 10a.m. The hot tub is not available on departure day.  This allows us to prepare the cottage and tub for the next guests.  In the event that you are late vacating the property, an extra care taking charge of £30ph is payable for an extra cleaner so the cottage can be ready for the next guests.

Booking Information

Here are our booking conditions, together with some useful information about your stay. Please contact us if you have a question or wish to make a booking.

Weekly bookings run from Friday to Friday.

Short breaks are usually available Mon.-Fri. and Fri.- Mon. in low and mid seasons. They may also be offered in high season on a last minute basis.

All prices are in Pounds Sterling and are fully inclusive of electricity, heating, bed linen and towels.

A deposit of 30% of the cost of the holiday is required at the time of booking. The balance is payable eight weeks prior to the arrival date. If the booking is made within six weeks of the arrival date, the full amount is payable immediately.

Bookings are provisional until a deposit is received and cleared and are held for 48 hours. Non-payment of the balance of the payment on or after the due date may be construed as a cancellation of the contract by the client. Any cancellation made by the client for whatever reason shall be in writing and sent to the address on the website. On receipt of the notice of cancellation we will seek to re-let the property for the period of booking. If a re-letting is achieved, we will refund money already paid by the client less rent for any part of the period which was not able to be re-let and less an administrative charge of £50. We strongly advise that you have travel insurance to cover you if you need to cancel.

Payment

We are happy to accept bacs, cheque or PayPal. Cheques are payable to Mrs. L. Dean.   A condition of staying with us is that you look after the holiday home as though it were your own.  We reserve the right to invoice the person booking the holiday for any replacements and additional costs incurred if breakage and damage occur.

Terms and conditions

Contract

The contract is for a short-term holiday rental of 5 O’Clock Somewhere between the client and the owners  Linda and Alan Dean, binding from such time that booking is made and inclusive of all the following conditions.

By making a booking you contract on behalf of yourself and all those in your party that you have the authority to accept these conditions on behalf of and binding upon all guests in your party.

Bookings are accepted on the understanding that the property is taken for holiday purposes only and that, excepting babies, the number of people will not exceed 2.

Right of Entry

Whilst respecting your reasonable privacy, we reserve the right to access all properties at all times, if necessary for repairs and emergencies.

Candles/Decorations/fireworks etc.

The hirer may not attach any decorations to the property in any way whatsoever. The burning of candles is strictly forbidden. Fireworks may not be used within the boundaries of the property.

Care of the Property

You shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair, condition, cleanliness and tidiness as at the commencement of the rental period.

Consumables.

Any equipment, fixtures, fittings, cleaning materials, etc. are the property of the owners and must not be removed from the property. Cleaning materials, toiletries  toilet and kitchen roll  and  will be surveyed prior to your arrival  to ensure there is sufficient quantities to cover the initial start of the holiday.

Breakages or Damage

You are required to inform us of any damage or breakage in or around the property promptly so that it can be repaired and replaced for the next client. You are bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by you.

Force Majeure

Your booking is accepted on the understanding that the cottage will be put at your disposal on the date agreed with us. Should this not be possible, the rental you have paid will be returned to you in full and you will have no further claim against us. We reserve the right to enter the property for urgent repairs and maintenance.

Left Items.

The Hirer will be notified of any of the Hirer’s possessions that have been left in the property after it has been vacated. Notice will be made in writing by post or email, generally within 14 days after the end of the booking period. The cost of returning any item must be met by the Hirer and the Owners will also levy a charge of £5.00 to cover handling costs. If the Hirer does not wish for the item to be returned, the Owners will dispose of it as necessary but reserve the right to levy a charge for any items which are hazardous or difficult to dispose of. Any item to be returned will be suitably packed but the Owners accept no responsibility for loss or damage in transit.

Liability

We are not liable for any loss or damage to any client’s property or any property belonging to a member of the client’s party howsoever caused.

You or members of your party cannot hold the owners liable for any personal injury/death howsoever sustained where we and/or our employees have used reasonable skill and care; and/or where caused by the fault of the person(s) affected or any member(s) of their party; and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.

Outdoor footwear

You are asked to remove outdoor footwear before entering. Slippers are provided for your comfort.

Pets

Only assistance pets are allowed in the cottage.

Rules and Procedures

You are required to observe the rules and familiarise yourselves with the procedures contained in the information folder provided in the property.

Smoking

There is strictly no smoking within the cottage. A surcharge will be made for cleaning fabrics on evidence of smoking in the cottage. Any breach of this rule will   result in the termination of the Hirer’s booking and a request to vacate immediately. All monies paid will be forfeited. Smoking is permitted in the parking area, however the Hirer must ensure that all evidence of smoking is removed prior to departure.

 

Any problems, please speak to us immediately and we will work to overcome this as soon as possible.