Privacy Policy

Your privacy is of the utmost importance, we are therefore committed to safeguarding your personal information. That starts with helping you understand our privacy practices. Specifically, this privacy policy provides you with details about the personal data we collect and hold about you, how we use your personal data, and your rights regarding the personal data we hold about you. Please read this privacy policy carefully – by continuing to access or browse our website, or by requesting the provision of services from us, you confirm that you have read and understood this privacy policy in its entirety. This privacy policy supplements other notices and terms published on our website (including our terms of use (Terms)) and is not intended to override them. Overview We absolutely respect your right to privacy. Our overall aim is to ensure that our collection and use of personal data is appropriate to the provision of services to you and our clients and is in accordance with applicable data protection laws. Further details of how we do so is set out in each section of our privacy policy as follows:

Who we are
The personal data we collect about you
How we store, use and share your personal data for our core business
All other users of the sites and our services.
Compliance with laws and legal proceedings:
Cookies
Security
Data Retention
Your rights
Changes to this privacy policy
NHS Test and Trace
Complaints, questions and suggestions

Who we are We are 5 O’Clock Somewhere. We advertise on a number of websites and brands including Norfolk and Original Cottages which are part of Travel Chapter. All references to “we” “our” “us” or “company” refer to 5 O’Clock Somewhere. You can contact us in relation to this privacy policy by email, 5oclocksheringham@gmail.com The personal data we collect about you If you (either as an individual or as a couple) are seeking to rent a property or to obtain details about a potential holiday, we will usually collect the minimum information required to fulfil your needs. This will likely include your name, contact details, payment details, date of birth, details of other members of your party plus information on your specific requirements in order to customise your holiday and deliver your specific requirements. If you sign up to join our mailing list we will collect your name and email address, together with your consent to receive communications from us. This consent can be removed at any time. How we store your data Individuals who rent, or enquire about, a property. We collect, store and use your personal details for our legitimate business interests, so that we can fulfil both your immediate and any potential future holiday booking or enquiry needs. This storage and use of your personal data allows you to be contacted about both your current booking or enquiry. Individuals who join our mailing list You will receive marketing communications from us if you have requested information from us and you have not opted out of receiving that marketing. This allows us to update you with offers, opportunities and developments which could be both interesting and beneficial in the future. We do not believe that this storage and use will unduly prejudice your rights or freedoms. All other users of the sites and our services. Sometimes, our use of your personal data is for purposes which are ancillary to the provision of the sites and services, or which are desirable in order to make them to operate more effectively. In those circumstances, we believe we have a legitimate business interest in handling your personal data, and do not believe that this storage and use of your personal data will unduly prejudice your rights or freedoms. The relevant circumstances are:

detecting and preventing fraud;
keeping our websites, apps, products and IT systems secure;
ensuring that our own processes, procedures and systems are as efficient as possible;
analysing and enhancing the information that we collect;
determining the effectiveness of our promotional campaigns and advertising; and
if you have joined our mailing list and you have given us your consent, contacting you (including by SMS and email) with products and services which we think may interest you.

Compliance with laws and legal proceedings: When we respond to court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. When we believe it is necessary to share information in order to investigate, prevent or take actions against illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law. In some, relatively limited, circumstances we need to handle your personal data in a certain way to be able to comply with our legal obligations – for example: if we are requested to disclose your personal data to regulatory bodies or if we need to demonstrate our compliance with applicable law such as any tax and national insurance legislation relating to the payment of personal service company contractors and immigration law. Cookies A cookie is a small file which asks permission to be placed on your computer’s hard drive. The cookie is used in most websites and helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to our users needs. We only use this information for statistical analysis purposes only and do not hold any information that would allow user to be identified personally from web traffic logs. We use Google Analytics to record and analyse this information and share this web traffic data with Google. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We use Google Analytics to collect website data. You can read Google’s Privacy Policy here Security We employ comprehensive, reasonable and appropriate security measures to protect against the loss, misuse, and alteration of the personal data we process. This includes organisational security (passwords and access controls), physical security (data centre protection) and IT security (encryption). Please note that no transmission over the Internet can ever be guaranteed secure and as a consequence please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us. Data Retention We retain information (including personal data) for the minimum reasonable time period to allow us to provide our services and to comply with legal requirements which require us to retain transactional records for six years following the end of the tax year in which you last interact with us. The only exceptions are in cases where we need to keep limited personal data to resolve ongoing disputes, or enforce our agreements. Should you require more detail about our retention timescales for a specific category of data or information please contact us. Your rights You have the right to request that we:

provide access to any personal data we hold about you;
update any of your personal data which is out of date or incorrect;
delete any personal data which we are holding about you;
provide you with a copy of any personal data which we hold about you; or
consider any valid objections which you have to our use of your personal data.

We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law). Please note, however, that certain personal data may be exempt from such requests in certain circumstances. If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make. Changes to this privacy policy This privacy policy was last updated in February 2023. Please check back regularly to keep informed of updates to this privacy policy. NHS Test and Trace To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, if we are mandated by law to collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contact tracing, we will do so. By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus. Complaints about our privacy policy If you have any complaints, questions and suggestions please talk to us. We aim to give the best possible service and are always open to suggestions on improvement. 5 O’Clock Somewhere at Ocean’s Reach, 12, Norfolk Road, Sheringham, Norfolk. NR268HJ 01263673440 5oclocksheringham@gmail.com